build feedback mechanisms into your app: ask the user if something is confusing them when they pause for too long on a certain page in the process #onboarding
These notes are unpolished collections of thoughts, unfinished ideas, and things I want to remember later. In the spirit of learning in public, I'm sharing them here. Have fun exploring, if you want!
Customer Success: How Innovative Companies are Reducing Churn and Growing Recurring Revenue
Tags: [[Customer Success]] [[Books]] Chapter 2: The Customer Success Strategy Three basic benefits that come from executing customer…
if a new user hasn't reached a certain point of value in your application (as defined by you), a triggered email could be the way to stimulate their progress. #onboarding #customerJourney (requires mapping out the ideal customer journey)