These notes are unpolished collections of thoughts, unfinished ideas, and things I want to remember later. In the spirit of learning in public, I'm sharing them here. Have fun exploring, if you want!


Linked references

Customer Success: How Innovative Companies are Reducing Churn and Growing Recurring Revenue
Tags: [[Customer Success]] [[Books]] Chapter 2: The Customer Success Strategy Three basic benefits that come from executing customer…

the best customer experience is not to have someone who can help when needed but needing that help less and less frequently #cx

source: customer-success-book-notes

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