the best customer experience is not to have someone who can help when needed but needing that help less and less frequently #cx
These notes are unpolished collections of thoughts, unfinished ideas, and things I want to remember later. In the spirit of learning in public, I'm sharing them here. Have fun exploring, if you want!
Linked references
Customer Success: How Innovative Companies are Reducing Churn and Growing Recurring RevenueCustomer Success: How Innovative Companies are Reducing Churn and Growing Recurring Revenue Tags: [[Customer Success]]
[[Books]] Chapter…
source: customer-success-book-notes