One of the jobs of a great CSM is to always be asking the question, "Why does this customer need my help right now? What could we do or what should we have done differently upstream so I would not be needed for this task?" #csLeadership #csProactive
These notes are unpolished collections of thoughts, unfinished ideas, and things I want to remember later. In the spirit of learning in public, I'm sharing them here. Have fun exploring, if you want!
Proactive Customer Success
Customer Success: How Innovative Companies are Reducing Churn and Growing Recurring RevenueCustomer Success: How Innovative Companies are Reducing Churn and Growing Recurring Revenue Tags: [[Customer Success]] [[Books]] Chapter…