for customer success, key #csMetrics are often renewal rates, upsell percentages, overall growth of your customer base
These notes are unpolished collections of thoughts, unfinished ideas, and things I want to remember later. In the spirit of learning in public, I'm sharing them here. Have fun exploring, if you want!
Customer Success Metrics
Linked references
Customer Success: How Innovative Companies are Reducing Churn and Growing Recurring Revenue
Customer Success: How Innovative Companies are Reducing Churn and Growing Recurring Revenue Tags: [[Customer Success]]
[[Books]] Chapter…
The Beginner's Guide to Customer Success
The Beginner's Guide to Customer Success Tags: [[Customer Success]] The Beginner's Guide to Customer Success
Strikedeck Inc., Sonia…
source: customer-success-book-notes
Are we measuring our cost to retain a customer? LOCATION: 8740 #csMetrics