These notes are unpolished collections of thoughts, unfinished ideas, and things I want to remember later. In the spirit of learning in public, I'm sharing them here. Have fun exploring, if you want!

Customer Success Leadership

Linked references

Customer Success: How Innovative Companies are Reducing Churn and Growing Recurring Revenue
Tags: [[Customer Success]] [[Books]] Chapter 2: The Customer Success Strategy Three basic benefits that come from executing customer…
The Beginner's Guide to Customer Success
Tags: The Beginner's Guide to Customer Success Strikedeck Inc., Sonia Siganporia, Miku Seko, and Paul Reeves Have we invested enough in…

Assign it to someone and give her the same authority that you give to your sales Vice President to make his number. The authority to shake trees, push on other organizations, fight for resources, make strategic business decisions, or all of the above #csLeadership

source: customer-success-book-notes

One of the jobs of a great CSM is to always be asking the question, "Why does this customer need my help right now? What could we do or what should we have done differently upstream so I would not be needed for this task?" #csLeadership #csProactive

source: customer-success-book-notes

So much of what she (VP of CS) does to move your company forward has to do with influencing others who do not work for her. She needs to have the gravitas, incentive, and skills to go toe-to-toe with the VP of Sales or the VP of engineering or the leaders of any of the other organizations. #csLeadership

source: customer-success-book-notes

In many ways, customer success leader will bear a striking resemblance to your VP of sales with a little bit more of a service orientation instead of a closing mentality #csLeadership

source: customer-success-book-notes

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